What is Personalize Here?
Personalize Here turns your names, photos and moments into one-of-a-kind personalized gifts — designed by you, made to order with care.
How long does delivery take?
Every item is made to order, which takes 2–4 business days. Once shipped, most parcels arrive within 5–10 business days — so in most cases your order is at your door within 7–14 business days. As soon as we have packed your order and handed it over to our delivery partner, you receive a tracking link so you can follow it every step of the way.
What does shipping cost?
Shipping is a flat $6.99 USD per order within the United States, Canada, United Kingdom and Australia — no matter how many items you order. No minimums or hidden conditions.
What is your return policy?
You have 60 days from delivery to return your items. Just reach out to us at support@personalizehere.com and we will guide you through the process. We do not offer refunds, returns, exchanges, or cancellations for change of mind, personal preference, or if you simply no longer want the item for personalized and custom made products. You may still be eligible for a refund or replacement if the custom product arrives defective, damaged, incorrect, misprinted, or otherwise covered by this policy.
Do you accept exchanges?
Yes, we do. If you would rather swap your non-personalized item for a different size, color or design, just mention it when you reach out. If you would like to exchange an item, just let us know at support@personalizehere.com and we will help you find the right option.
How long do refunds take?
Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank, it might take a little longer to appear on your statement.
Do you ship internationally?
For now, we only ship within the United States, Canada, United Kingdom and Australia. Our focus is on offering the best possible experience locally. If we expand to other regions in the future, we will be sure to let our community know first.
Can I update or cancel my order?
If your order has not shipped yet, we may be able to change or cancel it. Reach out to us as quickly as possible after placing your order and we will do our best to help.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Every transaction is securely processed with SSL encryption to keep your details safe.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is a top priority. Personalize Here never stores your sensitive information, and our checkout is fully secure.
What do I do if my order hasn't arrived?
Start by checking the tracking link provided in your shipping email. If it has been more than 10 business days since dispatch and your parcel still has not arrived, contact us at support@personalizehere.com and we will look into it right away.
Still need help?
We are always here for you. Just drop us a message at support@personalizehere.com, and our friendly team will be happy to assist.
Follow us on Instagram at @personalizehere and let every gift tell your story.